If you are not completely happy with any items from your order you may return them to us within 21 days from delivery (subject to the conditions below) for a Store Credit. Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise (or in the case of faulty items – see below).
Christmas gifts ordered from November onwards may be returned up to January 15th.
To avoid disappointment we advise that you place a new order for any items you wish to exchange for and request a refund for your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return. For exchanges, we will send to you by email an invoice for re-posting the goods. Please allow 7 days from the time we receive your return for exchange garments to be sent out.
Conditions for return
Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Items returned without their branded packaging will not be accepted.
We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals.
For purposes of hygiene we can not accept the following items:
- Swimwear (boys swim shorts are returnable)
- Headbands and hairclips
We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above returns periods for a store credit or replacement.
If you believe that your garments are faulty then please return your item as above together with a note, explaining what you believe is the problem.
All items returned as ‘faulty’ will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy.
Faulty items returned beyond the regular returns period above will be professionally repaired and returned to you at no cost. If the item is unrepairable we will offer you a full or partial Store Credit or replacement (at our discretion) depending on the extent of the damage.
Items purchased under the SALE section we don´t make returns.
Store Credit can be requested in lieu of refunds for returned merchandise and other cases when the requested item may not be available. Store Credit can be used only once within 90 days of issuance in its entirety on an order that is either equal to or greater than the value of the Store Credit.
How to return your items to us
Send your returns back to us using the included address.
Please use a recorded/tracked and/or signed service as you are responsible for the safe and timely return of your items to us, including any postage costs, insurance, Customs & Duty charges for international returns, etc. We do not take responsibility for any additional charges, loss or delays in this process unless we have arranged to have your return collected using our own couriers. We are not responsible for the return until we have received it.
PLEASE DO NOT USE FEDEX FOR YOUR RETURN
Fedex automatically charge customs and duty on every parcel returned to us which. This charge will automatically be deducted from your refund.
What happens next?
Please track your return and confirm it has been delivered to us safely. Once received, your return will be processed and you will receive an email confirmation with the details. We aim to process all returns within 5 working days of delivery, however during busy periods such as sales it could take up to 10 working days. We would appreciate your patience and understanding should this be the case. Please note that once we process your refund, we will mail you about the Store Credit.