Heidi.A.Design welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.

Shipment Information > Shipment Date

Orders are shipped from Heidi.A.Design in Rauma, Finland – Monday – Friday from 9:00 a.m.– 4:00 p.m. (UTC+02.00) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. Heidi.A.Design ships worldwide using Posti Finland.

Heidi.A.Design shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Heidi.A.Design.

We remind first-time Clients that Heidi.A.Design can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.

IMPORTANT DELIVERY INFORMATION

We do not deliver on Saturdays, Sundays or Public Holidays.  Our Warehouse is closed Saturdays, Sundays and Finnish Public Holidays. During our SALE and busy periods it may take longer to despatch your order. We will send an email to confirm when your order has been despatched.

International Customs Duties & Taxes

International customers please be aware there may be duties and import taxes to be paid on your parcel once it arrives in your country. Your parcel may be held at your local customs office until this charge is paid, if it is not paid your parcel may be destroyed or returned to us. Unfortunately we do not have control over these charges as they are applied by your local customs, so any costs incured by us for this reason will be deducted before any refund or re-delivery is arranged.

Please check with your local postal service if you are unsure about customs charges in your country.Sending abroad-International Registered MailDelivery Times

Delivery times abroad are to be considered indicative, given the differences that exist between countries.

• Nordic Countries:2-5 working days + the day of postage in 85% of cases
• Other Europe:3-7 working days + the day of postage in 85% of cases
• Other countries:6-14 working days + the day of postage in 85% of cases

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

RETURNS

If you are not completely happy with any items from your order you may return them to us within 21 days from delivery (subject to the conditions below) for a Store Credit. Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise (or in the case of faulty items – see below).

Christmas gifts ordered from November onwards may be returned up to January 15th.

 Exchanges

To avoid disappointment we advise that you place a new order for any items you wish to exchange for and request a refund for your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return. For exchanges, we will send to you by email an invoice for re-posting the goods. Please allow 7 days from the time we receive your return for exchange garments to be sent out.


Conditions for return

Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Items returned without their branded packaging will not be accepted.

We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals.

Exclusions

For purposes of hygiene we can not accept the following items:
Underwear
Swimwear (boys swim shorts are returnable)
Headbands and hairclips
Faulty items

We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above returns periods for a store credit or replacement.


If you believe that your garments are faulty then please return your item as above together with a note, explaining what you believe is the problem. 

All items returned as ‘faulty’ will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy.

Faulty items returned beyond the regular returns period above will be professionally repaired and returned to you at no cost. If the item is unrepairable we will offer you a full or partial Store Credit or replacement (at our discretion) depending on the extent of the damage.

SALE section

Items purchased under the SALE section we don´t make returns.

Store Credit

Store Credit can be requested in lieu of refunds for returned merchandise and other cases when the requested item may not be available. Store Credit can be used only once within 90 days of issuance in its entirety on an order that is either equal to or greater than the value of the Store Credit.

How to return your items to us

Send your returns back to us using the included address.

Please use a recorded/tracked and/or signed service as you are responsible for the safe and timely return of your items to us, including any postage costs, insurance, Customs & Duty charges for international returns, etc. We do not take responsibility for any additional charges, loss or delays in this process unless we have arranged to have your return collected using our own couriers. We are not responsible for the return until we have received it.

PLEASE DO NOT USE FEDEX FOR YOUR RETURN

Fedex automatically charge customs and duty on every parcel returned to us which. This charge will automatically be deducted from your refund.

What happens next?

Please track your return and confirm it has been delivered to us safely. Once received, your return will be processed and you will receive an email confirmation with the details. We aim to process all returns within 5 working days of delivery, however during busy periods such as sales it could take up to 10 working days. We would appreciate your patience and understanding should this be the case. Please note that once we process your refund, we will mail you about the Store Credit.