DELIVERY

PayPal

Heidi.A.Design welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.

Shipment Information > Shipment Date

Orders are shipped from Heidi.A.Design in Rauma, Finland – Monday – Friday from 9:00 a.m.– 4:00 p.m. (UTC+02.00) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. Heidi.A.Design ships worldwide using Posti Finland.

Heidi.A.Design shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Heidi.A.Design.

We remind first-time Clients that Heidi.A.Design can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.

IMPORTANT DELIVERY INFORMATION

We do not deliver on Saturdays, Sundays or Public Holidays.  Our Warehouse is closed Saturdays, Sundays and Finnish Public Holidays. During our SALE and busy periods it may take longer to despatch your order. We will send an email to confirm when your order has been despatched.

International Customs Duties & Taxes

International customers please be aware there may be duties and import taxes to be paid on your parcel once it arrives in your country. Your parcel may be held at your local customs office until this charge is paid, if it is not paid your parcel may be destroyed or returned to us. Unfortunately we do not have control over these charges as they are applied by your local customs, so any costs incured by us for this reason will be deducted before any refund or re-delivery is arranged.

Please check with your local postal service if you are unsure about customs charges in your country.

Sending abroad-International Registered Mail

Delivery Times

Delivery times abroad are to be considered indicative, given the differences that exist between countries.

• Nordic Countries:

  2-5 working days + the day of postage in 85% of cases

• Other Europe:

  3-7 working days + the day of postage in 85% of cases

• Other countries:

  6-14 working days + the day of postage in 85% of cases